Refund Policy

Overview

At VisaScreen.io, we strive to provide valuable and accurate screening services. We understand that circumstances may arise where a refund is warranted. This policy outlines when refunds are available and how to request one.

Eligibility for Refunds

Full Refund Eligible

Partial Refund Eligible

Not Eligible for Refunds

How to Request a Refund

1. Submit your request within 7 days of purchase by emailing [email protected]
2. Include the following information:
   • Your account email address
   • Order/transaction ID (found in your purchase confirmation email)
   • Date of purchase
   • Reason for refund request
   • Any relevant screenshots or documentation
3. Our team will review your request within 3 business days
4. If approved, refunds are processed to the original payment method within 5-10 business days

Processing Time

• Review period: 3 business days
• Refund processing: 5-10 business days after approval
• Bank posting: May take additional 3-5 days depending on your financial institution

Chargebacks

We encourage you to contact us before initiating a chargeback with your bank or credit card company. Chargebacks incur significant fees and may result in your account being suspended. We're committed to resolving issues fairly and promptly.

Special Circumstances

We understand that exceptional situations may arise. If your circumstance is not covered above, please contact us at [email protected]. We review all requests on a case-by-case basis and strive to find fair solutions.

Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated revision date. The policy in effect at the time of your purchase will apply to that transaction.

Contact Us

For refund requests or questions about this policy:

• Email: [email protected]
• General Support: [email protected]
• Response time: Within 24 hours on business days